First Phone Call- QUIZ

1. What are the three pillars for a great introduction in a first phone call, according to the lesson? *

Patience, Clarity, Empathy

Energy, Tonality, Confidence

Preparation, Flexibility, Politeness

2. Why is it essential to verify information instead of merely asking for it during the first phone call? *

It saves time

It showcases professionalism and attentiveness

Clients prefer not to provide details

3. How should you present a quote to make it sound special? *

Emphasize exclusivity and benefits

Downplay its significance

Skip details and focus on costs

4. What is the discovery mode approach when building rapport? *

Rapidly moving through responses

Delving deeper with open-ended questions

Keeping conversations brief

5. In setting appointments, why is it effective to make clients fit into your schedule? *

It aligns with customer preferences

It demonstrates flexibility

It showcases your dedication and busy agenda

HIG University